Terms and Conditions of Use for Citycom Website and Application
The present terms and conditions represent the rules and conditions for using the website and application of “Citycom” LLC (hereinafter, “Terms and Conditions”). By agreeing to them, the effect of said rules and conditions will apply to you.
In the event that you do not agree to the terms and conditions and do not wish for them to apply to you, do not press the agreement button and do not use our services placed on the website and application.
Article 1. Definition of Terms:
Unless otherwise directly follows from the text itself, the terms used in the present rules and conditions have the following meaning:
- Citycom or Company: A company established according to the legislation of Georgia, Citycom LLC (I/N 405197111).
- Website: Citycom website www.citycom.ge.
- Application: Citycom application intended for mobile devices.
- Platform: Website and/or application of “Citycom” LLC.
- User: A physical or legal person having a Citycom card who is registered on the Citycom platform.
- Account: Personal space of the user on the platform, which reflects the information determined by paragraph 3.4 of the present terms and conditions.
- Homeowners Association/Association: The homeowners association / association of which the user is a member and which has a service agreement concluded with Citycom.
- Main Agreement: The service agreement concluded between Citycom and the homeowners association / association of which the user is a member, or between Citycom and a legal entity.
- Terms and Conditions: The present terms and conditions, as well as any of its annexes and constituent parts (including but not limited to, the cookie-files (ready records) policy), which regulate the conditions for using the website.
Article 2. Parties
The rules and conditions regulate the use of the Citycom website and application (platform) by the user.
By agreeing to the rules and conditions, the user becomes a party to the present rules and conditions, and the rights and obligations provided for by the rules and conditions shall arise for them.
Article 3. Platform
3.1. Use of the platform is possible after completing registration, which is carried out by indicating relevant information on the respective registration page and agreeing to the rules and conditions.
3.2. When registering on the Citycom platform, the user must indicate their name/surname, e-mail address, telephone number, Citycom card number, and other personal information that may be necessary or may become necessary in the future to fully provide Citycom service to the user.
3.3. After completing registration on the platform, a user account is created. The user ensures the protection of their own account with a password defined by them. The Citycom platform system stores the password in a hashed/encrypted form; accordingly, the password is not known/available to Citycom. Citycom is not responsible for the results of the user sharing their password with another third party.
3.4. By entering the user account, the user can see:
- Their personal information indicated during registration, specifically: name/surname, telephone number, e-mail, their apartment number;
- All Citycom cards registered to their apartment;
- Their current balance in Citycom;
- Last performed transactions (transaction description, date, transaction amount, transaction status);
- Their current debt (if any);
- Name of the association;
- Total balance of the association;
- Information about active and inactive members of the association;
- Amount accumulated by the association in the cross-section of months;
- Statistics with an indicator of amounts collected and spent by the association;
- Monthly payable amount of the membership fee depending on the association package and user status (active/inactive) and payment date;
- The services used by the association.
3.5. Through the platform, the user may implement the following actions:
- Refilling the Citycom balance;
- Adding/activating a new Citycom card;
- Receiving information about changes in Citycom service or in the conditions of the main agreement;
- Registering a mobile phone number for the purpose of remotely opening the entrance door.
3.6. The user realizes that tariffs indicated on the platform, except for those payments which according to the main agreement may be unilaterally changed by Citycom, are defined by agreement between Citycom and the association. Accordingly, any claim in connection with the amount of tariffs must be directed to the association itself.
3.7. The user realizes that due to technical issues and the time required for payment reflection on the platform through various intermediaries, the information indicated on the platform regarding the Citycom balance does not constitute final and confirmed information from Citycom’s side. To receive accurate information about the Citycom balance and transactions implemented by the user, it is necessary for the user to contact the Citycom administration.
3.8. The user is obliged to indicate correct information during registration on the platform. Citycom is authorized, but not obliged, to check the accuracy of the information indicated by the user and also disclaims responsibility for the consequences of providing incorrect info. In case of incorrect information provided by the user, Citycom is authorized to temporarily restrict the user’s access to their account.
Article 4. Limitation / Exclusion of Responsibility
Citycom’s responsibility is excluded:
- If the user transfers to third person(s), or otherwise makes available to third person/persons, the data necessary for entering their account on the platform (username and password). In such a case, Citycom will not be held responsible for actions implemented by third persons;
- For transactions implemented by the association (The user realizes that implementing a transaction from the association’s total balance happens only on the basis of an instruction received from the association’s chairperson);
- For a transaction implemented by the user by mistake (e.g., depositing an amount on a personal balance). The user realizes that Citycom cannot ensure the cancellation of a transaction implemented by mistake;
- For any damage or loss caused by a flaw/error independent of Citycom, in the case of cancellation/suspension of a transaction from the user’s side, computer viruses, or system malfunctions and for the resulting consequences;
- If access to the website or/and application is impossible due to technical delay or any other reason independent of Citycom;
- For the result incurred by opening an advertisement or other type of content placed by third persons on the website and in the application.
Citycom ensures user access to the platform and provision of service in accordance with the present rules and conditions. Citycom does not issue any other such guarantee or promise, nor does it undertake other such obligations not indicated in the rules and conditions.
Citycom is not responsible and does not issue a guarantee that the website or/and application will be constantly available without any type of delay and will work without delay or software errors/flaws.
The availability of content presented on the website may depend on the functions and restrictions of the search system. Citycom LLC does not undertake responsibility for cases where certain components of the website or application are not available for the user. Also, the malfunction of any software module (telephone, computer, etc.) used for accessing the platform constitutes fully and only the user’s risk.
Article 5. General Rules for Using the Website and Application
5.1. The information indicated on the website and in the application is intended only for users’ personal use.
5.2. The user realizes that information available to them on the platform, including the balance of the association and conditions of the agreement concluded by the association, constitutes confidential information. Accordingly, the user agrees to protect the confidentiality of such information.
5.3. Citycom, at its own discretion, will place information on the platform about persons who implement service for multi-apartment residential buildings. This does not constitute a recommendation for these persons’ services, and Citycom is not responsible for their actions or the quality of the rendered service.
5.4. The user is authorized to notify Citycom about any technical flaw in connection with the platform.
5.5. The user is prohibited from implementing actions to understand the software code of Citycom LLC or/and the application, or de-compilation of said, except for limits allowed by legislation.
5.6. When using the platform, it is strictly prohibited to place or send defamatory texts, use hate speech, or place/distribute/send information insulting the rights, reputation, or dignity of any other person, including Citycom and/or any third person, or to implement other actions prohibited by legislation.
5.7. In the event that a reasonable doubt arises for the company that the conditions of the main agreement are violated or/and transactions are illegal, fraudulent, or unauthorized when using the platform or implementing a transaction, Citycom is authorized to stop such a transaction and temporarily block the account of any person who implements such activity until the company studies the specific facts. The company is also authorized in such cases to contact relevant financial institutions and other state bodies and provide them with information.
5.8. The user is authorized to contact Citycom and request temporary blocking of the account if they have a reasonable doubt that their data necessary for entering the account became available to a third person without their will.
Article 6. Personal Data
6.1. The user realizes that one of the main characteristics of Citycom service is that the accumulation of funds on the association’s total balance should occur transparently, and members of the association should have information about which apartment residents in the multi-apartment building are caring for the common property spaces. Consequently, it is necessary for the user’s name/surname and apartment number to be available to other members of the association. Accordingly, by agreeing to the rules and conditions, the user also declares consent that information on their name/surname and apartment number should be available to other members of the association through the platform.
6.2. Citycom undertakes the obligation to protect personal data indicated by the user on the platform, process it in the manner provided for by the legislation of Georgia, and use it for the functioning and development of the “Platform,” as well as for marketing, commercial, and other purposes allowed by law.
6.3. Any information that relates to an identified or identifiable physical person is considered personal data, which includes but is not limited to: name and surname, telephone number, address, etc.
6.4. For the purpose of rendering proper service, Citycom is authorized to collect the following types of data: bank details; IP address of the device used to access the platform (hereinafter “device”); information on the device brand, category, and model; operating system type and version; browser types and versions; operating system used by the access system; date and time of access; mobile device type used to access the application and/or unique ID of this mobile device, brand, model; mobile device identifiers, other diagnostic data, etc.
6.5. Citycom undertakes the obligation to process user personal data only in the manner provided for by the legislation of Georgia.
6.6. By agreeing to the rules and conditions, the user also declares consent to receive offers and information from Citycom via the contact data indicated by them on the platform.
6.7. The user declares consent for personal data indicated by them on the platform to be processed by Citycom for direct marketing purposes.
Article 7. Intellectual Property
The user is not authorized to distribute, transfer to others, prepare a copy, and/or perform reproduction for commercial purposes, or for any purpose other than personal use, of the website/application structure, image, and design without Citycom’s prior written consent. Issuing consent for such actions is at Citycom’s sole discretion.
Article 8. Governing Law and Resolution of Disputes
8.1. The rules and conditions are interpreted and regulated in accordance with the legislation of Georgia.
8.2. Any disagreement between the parties stemming from the rules and conditions must be resolved through negotiation. In case of failure to reach an agreement, the dispute will be transferred to the authorized court of Georgia.
Article 9. Implementing Changes
Citycom reserves the right to unilaterally enter changes into the rules and conditions and the service conditions provided through the platform. Changes will automatically be posted on the company’s website and application.
Information about changes will be available to the user via a special message on the platform. The user is obliged to familiarize themselves with said message. The message will be sent at least 2 weeks before the changes come into force.
Article 10. Transitional Provisions
10.1. By agreeing to the rules and conditions, the user confirms that the rules and conditions are compiled in a language understandable to them and that they fully realize the content of the norms established therein.
10.2. The company reserves the right to unilaterally suspend or terminate a person’s registration or authorization on the website if it considers that they act incorrectly or in violation of the present rules and conditions or the legislation of Georgia.
10.3. The invalidity of separate parts of the rules and conditions does not cause the invalidity of the document as a whole or its other parts.
10.4. Issues not regulated by the rules and conditions or by other agreements signed between the parties are regulated according to the legislation of Georgia.
10.5. In case of a change in information provided by the user, including but not limited to telephone number or address, the party is obliged to immediately notify the company. In case of violation of this obligation, the company will not be held responsible if the non-performance of service is related to the user’s violation of this obligation.
Cookie-files (Ready records) Policy
The present policy describes the company’s use of cookie-files (ready records) on the website. By agreeing to the rules and conditions and using the website, you agree to the website’s cookie-file policy. By using the website, you agree to the company’s authority to use cookie-files as provided in this policy. You can stop the use of ready records by the company by making changes in your browser/device settings.
The company uses the following types of cookie-files:
Name | Storage Duration in Device |
gat_gtag_UA_****** | Analytical Cookie file necessary for Google Analytics; this file is used to study user behavior on the site. Term: 1 day |
Gid | Analytical Cookie file necessary for Google Analytics; this file is used to identify the visitor. Term: 1 day |
auth._token.facebook, auth._token.google, auth.strategy | Cookie files necessary for authorization through social networks (Google, Facebook). Term: Until session ends |
social_redirect_url | Functional Cookie file used to return to the page where the authorization process started in case of social authorization. Term: 1 day |
Third-party cookie-files (ready records):
- SIDCC: To protect user data from unauthorized access. Term: 3 months
- SAPISID, APISID, HSID, SID: Term: 2 years
- SSID: Term: 1 month
- NID: Term: 2 months
- SEARCH_SAMESITE: Term: 6 months
- 1P_JAR: Term: 1 month
Cookie-files perform many different jobs, for example, helping us understand how the website is used, allowing you to navigate pages effectively, remembering your choices, and generally improving your experience.
Control of cookie-files (ready records) (Change/Deletion)
You have the possibility to control cookie-files, change, or delete them. Change/deletion of cookie-files happens as follows: ______________________.
Please take into account that if you restrict the possibility of setting website cookie-files, you might not be able to access certain parts of the website and may not be able to use the website fully.
Refund Policy
The system has the means for remotely opening the door. Activation of this service is paid.
The service is activated from our website by filling in the relevant columns and paying by plastic card.
If an error occurred when registering the number, a refund is issued by sending a message to the company’s official e-mail. The letter must indicate the address, the amount for which you request a refund, the payer’s name, surname, bank details, and contact telephone number.
The refund occurs within 2 working days from the e-mail request.