Privacy Policy
How We Use Your Personal Information
This notice concerns the existing protection mechanisms of citycom.ge regarding unauthorized access to personal data, through which citycom.ge ensures the protection of your personal data. This includes information obtained by citycom.ge during the period of providing services to you, which, in accordance with the legislation of Georgia, is subsequently used for direct marketing purposes. The purpose of this notice is to provide you with information regarding our working principles and your legal protection mechanisms when processing personal information..
Personal Data Confidentiality Promise
We promise that:
- We will care for the security and protection of your personal data;
- We will not use your data unlawfully;
- We will provide you with full and exhaustive information regarding the processing of your personal data at any time.
How the Law Protects You
Similar to our promise to protect the confidentiality of personal data, this data is protected by the Law of Georgia on Personal Data Protection.
According to the legislation, you have the right to request information about the processing of your data. You have the right to receive the following information:
- Which data is being processed about you;
- The purpose of data processing;
- The legal basis for data processing;
- How your data was collected;
- To whom your data was transferred;
- The basis and purpose for disclosing the data.
You may request a copy of the information processed by us.
In accordance with the legislation, you have the right to request the correction, update, addition, blocking, deletion, or destruction of your personal data if it is incomplete, inaccurate, not updated, or if its collection and processing were carried out in violation of the law. We act in accordance with Georgian legislation, which may prevent us from immediately deleting your personal data. Such obligations may arise from tax legislation.
The obligation to provide this information arises upon your request. We have the right to use personal data only when we have a specific contractual and/or legal basis for doing so.
We have a legal basis for using your information, which implies the existence of a business and/or commercial purpose. It is important that even in this case, our processing of information is not aimed at harming your interests.
Purposes and Legal Grounds for Processing
Below are the purposes and legal grounds under which we process your personal information:
| Purpose of Use | Company Goal | Legal Basis |
|---|---|---|
| To communicate with you | Updating data, identifying and providing products/services of interest | Your consent |
| To satisfy your requests, develop new ways of cooperation, and grow our business | Development of products and services | Performance of contractual obligations |
| To develop and implement marketing activities | Offering services in a way that excludes fraud and falsification | Our legitimate interests |
| To study how clients use our products and services | Defining focus groups for new product/service offers | Our legal duty |
| To detect, investigate, report, and prevent fraud during service use | Ensuring compliance with relevant regulations | |
| To manage risks for us and our clients | Developing strategies against fraud and fulfilling legal duties | |
| To comply with relevant laws and regulations | Efficient performance of legal and contractual obligations | |
| To receive advice or recommendations regarding our products and services | ||
| To develop/manage our brands, products, and services | ||
| To conduct business efficiently and properly (financials, planning, communications, governance, audit) |
Types of Collected Information and Their Use
We collect two types of information about our users: Personally Identifiable Information (“Personal Information”) and Non-Personally Identifiable Information.
- Personally Identifiable Information:
This is information through which a specific user is identified. When you engage in activities through our website, we may ask you to provide certain information. Such activities include:
- Authorization;
- Sending information and/or posting information on a review page;
- Participating in contests or surveys sponsored by us or our partners;
- Posting a comment or sharing an opinion with us or our partners;
- Requesting information about our services.
- Non-Personally Identifiable Information:
This is information that does not identify a specific user. This may include the Uniform Resource Locator (URL) of the website you visited before entering ours, the URL of the website you visit after leaving ours, the type of browser you use, and your Internet Protocol (IP) address. We and/or our authorized third-party service providers and advertisers may automatically receive this information through electronic mechanisms such as Cookies, Web Beacons, and Pixel Tags.
Personal Information Groups
We group your personal information as follows:
- Financial: Your financial position, status, and history.
- Contact: Residential address and contact details.
- Transactional: Details about your account at Citycom, affiliated cards, and payments, including time and frequency of movement.
- Contractual: Details about the products and services provided to you.
- Locational: Data regarding your location, which Citycom may obtain from the location of the facility where you perform operations.
- Behavioral: Details on how you use our products and services.
- Technical: Information about the devices and technology you use.
- Communicative: Information obtained from letters, emails, and any other means of communication between the user and Citycom.
Sources of Personal Information
We obtain data from you in the following cases:
- When you apply for our products or services;
- When communication occurs via phone, email, or during an office visit;
- When you use our website, mobile applications, and web chat;
- When you send letters in physical or electronic form;
- From transactions carried out by you.
Cookies
We use cookies to observe user behavior on our website to ensure the best experience and continuously improve service quality. We collect:
- IP address, device type, operating system, and browser;
- Pages opened, session duration, and session parameters;
- Actions performed: form completion, use of interactive elements, etc.
You can consent by clicking the “Agree” button. If you do not agree but continue to use the site, it will still be considered as consent. You can restrict or block cookies through your browser settings, though some services may not function properly.
Sharing and Security
Sharing: We may share data as required by Georgian law or with organizations providing your selected services, provided they agree to keep the data secure and confidential. We reserve the right to grant law enforcement access to data for investigating or preventing crime.
Security: We take numerous measures to protect PII. Your information is accessible only via your password and email. The password is encrypted. While we take reasonable measures, no data transmission over the internet is 100% secure, and we are not responsible for the actions of third parties who may obtain information without authorization.
- Third Parties: This policy only applies to our website. We are not responsible for the privacy practices of third-party sites we link to.
- Minors: Persons under 18 are prohibited from using our services. If we discover a user is under 18, we will delete their information. By using the site, you confirm you are at least 18.
- Retention: We store data for the duration of service and up to 10 years thereafter for legal, regulatory, or complaint-handling reasons.
- Marketing: You have the right to ask us to stop sending marketing messages at any time.
- Address: 17d Kalistrate Kutateladze St., Tbilisi, Georgia
- Tel: 032 2 23 24 25
- Email: info@citycom.ge